Demand Management in ITIL Service Strategy
ITIL demand management plays a vital role in every service strategy. When organizations ignore it, operations can quickly become inefficient and costly. Uncontrolled demand creates pressure on resources, increases risks, and reduces service quality. For example, having too much capacity wastes money without adding value. In this article, I explain how effective demand management helps balance capacity, control costs, and ensure that every service delivers measurable business value.
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