Author name: Fred

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Management, Service Management

Developing a Powerful ITIL – Based Service Strategy for IT Success

When we talk about ITIL (Information Technology Infrastructure Library) Service Strategy, we’re diving into a fundamental approach to delivering IT services and build a IT service management with ITIL. The purpose of ITIL is simple yet powerful: to ensure that IT services align with business needs and provide real value. Customers aren’t just looking for tools – they’re seeking solutions that drive their success. By grounding our IT service strategy in ITIL principles, we can create services that not only meet but exceed customer expectations.

a woman and a man talking and illustrating problem solutions in requirements engineering
Personal development

How to Evolve Personally as a Requirements Engineer: Solving Problems with Stakeholders

As a Requirements Engineer, my role is to understand and articulate the needs and desires of stakeholders, ensuring that the final product meets their expectations. Learning how to navigate and solve problems during requirements elicitation is crucial for success in this field. Read more about problem solutons in the requirements engineering process.

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Management, Service Management

What is ITIL: Elevate Your IT Service Management

So, let’s talk about ITIL, or the “Information Technology Infrastructure Library”. It’s not just any framework; it’s a public standard that lays out best practices for ITIL in IT service management. It’s a go-to resource for organizations looking to streamline their IT operations. But ITIL isn’t only about efficiency; it’s about measurable improvement in service quality from a business perspective and customer satisfaction viewpoint.

draw.io, draw.io Fundamentals

How to Export a Diagram as XML in draw.io

Diagrams are a vital tool for visualizing processes and ideas. draw.io makes this easy with its export options. You can turn your diagrams into various image types, encode them into URLs, or save them as specific file types. Today, I’ll show you how to export a diagram as XML in draw.io. XML files are great for preserving data structure and sharing across platforms. Let’s get started How to Export a Diagram as XML in draw.io!

draw.io, draw.io Fundamentals

How to Export a Diagram to PDF in draw.io

Exporting diagrams to different formats is crucial for sharing and presenting ideas effectively. With draw.io, you can transform your diagrams into various image types, files, or even encoded URLs. But let me guide you through one of the most common export options: saving your diagram as a PDF. This is straightforward and incredibly useful. Let’s dive right in how to Export a Diagram to PDF in draw.io!

tips for uml modeling
Modeling, Modeling Concepts, Modeling Fundamentals, Tutorials, UML

4 Practical Tips for UML Modeling – Making Your Diagrams Speak for Themselves

Creating UML (Unified Modeling Language) diagrams can sometimes feel overwhelming. However, with a few practical tips for UML modeling, you’ll find it easier to build clear, meaningful models. Today, I’ll walk you through some essential tips for UML modeling, highlighting common challenges and sharing strategies to tackle them effectively. Let’s dive in!

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