Positioning objects accurately in a diagram can be tricky. I often struggled with aligning shapes perfectly. That was until I discovered the grid view in draw.io. It made everything easier. So, I want to share how to activate the grid view in draw.io.
How to Activate the Grid View in draw.io Read More »
Incident management is the backbone of any IT service operation. From managing disruptions to ensuring customer satisfaction, this ITIL practice plays a pivotal role. Its long reach and touchpoints across stakeholders make it indispensable. But what exactly is ITIL, and why is incident management so crucial? Let me walk you through it step-by-step.
Good Practices of ITIL Incident Management Read More »
I’ve spent years navigating the ITIL incident management practice, often from the driver’s seat as a practice owner or incident manager. This process, lively and unpredictable, remains central to keeping customers satisfied by minimizing the impact of service interruptions. Let me break it down for you, using real-world examples and a relatable business case.
ITIL Incident Management: A Practical Guide Read More »
Creating visual diagrams helps me explain complex ideas quickly. But sometimes, static diagrams lack impact. So, I found a great feature in draw.io – connector animations. These animations breathe life into diagrams. They show data flow or process steps more clearly. Let me explain how to add and view connector animations in draw.io.
How to Add and View Connector Animations in draw.io Read More »
Managing IT services effectively requires a solid framework. ITIL event management activities ensure proactive issue resolution, improved service performance, and business alignment. By focusing on critical events and monitoring strategies, businesses can prevent disruptions and deliver seamless IT experiences.
ITIL Monitoring and Event Management: Activities That Drive Efficiency Read More »
This is part three of my series on ITIL event types: exception events, warning events, and informational events. Today, we’ll focus on informational events, explaining their role and importance in IT service management.
ITIL Informational Events | Types of ITIL Events (3) Read More »
When I create diagrams, I often need to provide extra details without cluttering the visual layout. That is when I use tooltips in draw.io. They help me add helpful text to elements and connectors, making my diagrams easier to understand. But first, I had to figure out how to activate the tooltips view in draw.io.
How to Activate the Tooltips View in draw.io Read More »
This is part two of my series on ITIL event types. ITIL identifies three main types of events: exception events, warning events, and informational events. In this piece, we’ll focus on warning events.
ITIL Warning Events | Types of ITIL Events (2) Read More »
Before diving in, let me give you a quick overview of ITIL. ITIL stands for Information Technology Infrastructure Library. It’s a framework of best practices for managing IT services. The goal is simple: align IT services with business needs while boosting efficiency and customer satisfaction. In this article, I’ll focus on exception events, one of the key types of ITIL events. Let’s explore what they mean, why they matter, and how businesses handle them effectively.
ITIL Exception Events | Types of ITIL Events (1) Read More »
When I work on complex diagrams in draw.io, I often need precise alignment. Without proper guidance, aligning shapes and elements becomes frustrating. That is why I rely on the ruler view in draw.io. It helps me maintain order and precision while designing workflows, network diagrams, or organizational charts. In this article, I will explain how to activate and use the ruler view in draw.io. I will also share a practical business case to show you why this feature can make a big difference.
How to Activate and Use the Ruler View in draw.io Read More »
When I first learned about ITIL, I was amazed at how it streamlined IT service management. ITIL, or Information Technology Infrastructure Library, offers a set of best practices to align IT services with business goals. The focus is on improving efficiency and enhancing customer satisfaction. In this guide, I’ll explain the concept of ITIL Monitoring and Event Management. I’ll also provide examples and a real-world business case to help you grasp the importance of this practice.
ITIL Monitoring and Event Management: A Hands-On Guide Read More »
ITIL stands for Information Technology Infrastructure Library, a framework that helps align IT services with business needs. The goal? To improve efficiency and customer satisfaction while managing IT services effectively. One of the most critical phases of is ITIL Service Operations Management, where most of the action takes place. It’s where value is delivered or lost.
Optimizing ITIL Service Operations: A Guide for Modern IT Service Management Read More »
When I work on complex diagrams, I often need to separate different elements into clear sections. That is when I use page tabs in draw.io. They help me organize my work and keep everything accessible within a single file. But many people do not know how to add and use a new page tab in draw.io efficiently. So, I want to share the steps and explain why this feature can improve your workflow.
Adding and Using a New Page Tab in draw.io Read More »
When managing IT services, one term always pops up – Service Level Agreement (SLA). It’s more than just a document; it’s the backbone of aligning IT services with business goals. Let me break the definition of a Service Level Agreemt down for you.
When managing IT services, ITIL Service Level Management activities are crucial. They ensure services align with business goals, meet customer expectations, and drive improvements. These activities, from setting service levels to regular reviews, maintain consistency and transparency. Let’s explore how they work with examples and a business case.
Primary Activities of ITIL Service Level Management Read More »
When I first started using draw.io, I quickly realized how important it is to have the right measurement units for creating accurate diagrams. Yet, I struggled to find where to adjust those units. If you have faced the same challenge, this guide will walk you through the steps and explain why grid units matter.
How to Change the Grid Units in draw.io Read More »
When it comes to IT service management (ITSM), one thing stands out – value for customers. I always aim to deliver services that meet expectations and evolve over time. That’s where ITIL Service Level Management comes into play. It ensures services remain valuable through constant evaluation and improvement. Let’s explore how this works, with a focus on Service Level Management (SLM).
ITIL Service Level Management: A Practical Guide Read More »
In the ever-evolving world of IT, delivering value to customers requires consistent improvement. That’s where Continual Service Improvement (CSI) shines. Let me guide you through how CSI, backed by ITIL, empowers organizations to refine their ITIL service reporting process. Along the way, I’ll share a practical business case to highlight these principles in action.
ITIL Service Reporting in Continual Service Improvement Process Read More »