When working with diagrams in draw.io, I often need to ensure that certain elements stay in place. Sometimes, I want to prevent accidental modifications. Other times, I need to unlock objects for editing. Fortunately, draw.io provides a simple way to lock or unlock objects with just a few clicks.
How to Lock or Unlock Objects in draw.io Read More »
As a Requirements Engineer and IT Business Analyst, my work depends on clear, purposeful communication. It’s more than sharing facts — it’s about building logical arguments that inspire agreement and progress. Mastering reasoning as a Requirements Engineering skill helps me analyze situations, connect ideas, and guide teams toward sound decisions. Let’s explore how strong reasoning shapes better understanding and drives successful project outcomes.
Unlocking Effective Communication: A Requirements Engineer’s Perspective Read More »
IT services are vital for every modern business. Yet managing them can be complex. That’s why ITIL exists. It gives a clear framework to align IT with business goals and keep users satisfied. A key part of this framework is the ITIL Request Fulfillment Process. It focuses on handling user requests quickly and efficiently, ensuring smooth service delivery and consistent support. In this article, I’ll explain how it works and why it matters.
ITIL Request Fulfillment Process: simplified Read More »
When working in draw.io, selecting the right elements efficiently saves time and effort. Whether you need to choose vertices, edges, or everything on the canvas, draw.io provides simple options. The associated shortcuts make these actions even faster.
Selecting Options in draw.io Read More »
When I began modeling processes, I quickly learned that defining the what isn’t enough. I also needed to show the who. That’s why I love using BPMN Lanes in Camunda. Lanes help assign tasks to the right person, department, or system. They make process models readable and practical. In this post, I’ll show you exactly how to use them—step by step—with a clean, minimal example.
BPMN Lanes in Camunda: A Step-by-Step Guide Read More »
As **Requirements Engineers** and IT Business Analysts, we constantly balance diverse interests to reach shared goals. Mastering **negotiation as a Requirements Engineers** is essential to align stakeholders and drive success. In this guide, I explore the fundamentals of negotiation, its vital role in our field, and practical methods to strengthen this skill. Effective negotiation helps transform differing viewpoints into cohesive, goal-oriented project outcomes.
Negotiation Mastery: Essential Skills for Requirements Engineers Read More »
Before any process can be automated, monitored, or improved, it must first be understood. That’s why the design and analysis phase is the foundation of the business process lifecycle. In this five-part series, I guide you through every stage of the lifecycle. We begin with design and analysis — the phase where everything starts. It allows me to map out processes, understand stakeholder needs, and prepare for implementation.
Design and Analysis in the Business Process Lifecycle Read More »
Managing IT services effectively is no small task, especially in today’s fast-paced digital world. That’s where ITIL, the Information Technology Infrastructure Library, comes into play. It provides a structured framework to ensure IT services run smoothly, align with business goals, and deliver maximum value. Among its various components, the Incident Management process stands out. It’s the first line of defense against disruptions, helping organizations restore normal operations quickly while keeping users satisfied. In this article, I’ll walk you through the Incident Management process, its purpose, and why it’s essential for seamless IT operations.
Streamlining the ITIL Incident Management Process Read More »
When I first looked into process optimization, I focused too much on individual steps. I would fix issues inside departments but miss the bigger picture. Then I learned about the end-to-end process. That changed everything. Suddenly, I wasn’t just looking at isolated tasks. I was looking at full customer journeys. From the first touchpoint to the final outcome. This article shows you why end-to-end processes matter and how they connect your entire organization — front to back.
How the End-to-End Process Transforms Business Efficiency from the Ground Up Read More »
When working with diagrams in draw.io, adjusting object geometry plays a crucial role. Whether resizing elements, repositioning shapes, or fine-tuning layouts, the platform provides an intuitive way to achieve precision. I often modify object dimensions to create clear and professional-looking diagrams.
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When I started working with business processes, I realized something crucial early on: not all processes follow the same logic. Some processes aim to create value for the customer, others exist to support that value creation. And a few manage everything from start to finish. If I want to improve how an organization works, I need to understand each of these process types in detail. In this post, I’ll explain the most common process types, show how they differ, and share real-life examples so you can see how they work in practice.
Process Types: How to Differentiate Core, Support, and End-to-End Processes Read More »
As a Requirements Engineer and IT Business Analyst, my work centers on understanding and conveying stakeholder needs clearly. Recently, I discovered a powerful approach that reshaped how I communicate and connect with people — Storytelling in Requirements Engineering. By turning complex requirements into relatable narratives, I’ve found new ways to inspire engagement, foster understanding, and drive clarity throughout every stage of a software project.
The Power of Storytelling in Requirements Engineering Read More »
When I first began comparing the public and private sectors, I quickly noticed something fundamental: they follow very different logics. While both aim to serve people, their methods, goals, and structures diverge sharply. In this article, I’ll explain what process orientation means in public service. I’ll also show how it contrasts with private enterprise—and why this matters for modern administration.
Reimagining Public Sector through Process Orientation Read More »
Understanding the difference between a process and an algorithm is essential in both business and technology. I often come across situations where these terms interchange, but they describe fundamentally different concepts. In this article, I’ll explain the difference between process vs. algorithm and show how they can complement each other.
Process vs. Algorithm – What’s the Difference? Read More »
In today’s fast-paced digital world, IT services form the backbone of every successful business. But delivering seamless IT operations isn’t just about keeping the lights on – it’s about actively managing the dynamic, ever-changing environment. That’s where ITIL (Information Technology Infrastructure Library) comes in. As a trusted framework, ITIL provides a set of best practices to ensure IT services align with business goals while maximizing efficiency and customer satisfaction. One critical component of this framework is Event Management in ITIL Service Operations. It plays a pivotal role in detecting, analyzing, and responding to changes that could impact IT services. Let’s dive into how Event Management works and why it’s essential for keeping IT systems running smoothly.
Event Management in ITIL Service Operations Read More »
When I first encountered BPMN, I felt slightly overwhelmed. After all, processes and models can seem complex at first glance. However, when I started working with Camunda, everything quickly became clear. In this article, I’ll walk you through a straightforward yet effective BPMN example. With my step-by-step guide, you’ll create a practical process using Camunda effortlessly.
Engaging and Practical BPMN Example with Camunda Read More »
Planning is key to every successful project, and project schedules are at the heart of it. A clear schedule helps teams stay organized, avoid delays, and use resources efficiently. With strong project schedules, projects finish on time and within budget. In this article, I’ll explain what project schedules are, why they matter, and how they influence overall project management and success.
Project Schedules: A Critical Element of Successful Project Management Read More »
Have you ever wondered how successful companies stay organized and efficient? Well, today, I’m diving into the exciting world of business process management. Clearly understanding what is process management can truly transform the way you run your business. Let’s explore this essential topic together in greater detail!