When I work on diagrams in draw.io, I often use the same elements repeatedly. Sometimes, I need custom symbols or shapes across multiple projects. Searching for those elements every time wastes time. That is why I rely on the Scratchpad view in draw.io. It helps me organize frequently used items and speeds up my workflow.
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When working on software projects, applying the right Tips for Requirements Modeling with UML can make all the difference. In my experience, effective modeling depends on clarity, structure, and communication. Using UML diagrams helps visualize complex requirements and align stakeholders. In this article, I’ll share my best Tips for Requirements Modeling with UML, offering practical strategies to make your modeling process more efficient, consistent, and easy to understand.
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In IT service management, issues will always occur. A problem is the hidden cause behind one or more incidents. Often, the real reason isn’t known right away. That’s where ITIL processes help. The ITIL Application Management function focuses on finding and fixing these root causes within applications. In this article, I’ll explain how ITIL Application Management supports problem resolution and ensures reliable, high-performing IT services.
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When I work on diagrams in draw.io, I need quick access to shapes. Without the right shape, my workflow slows down. Sometimes, I notice the Search Shapes view is missing. That can be frustrating. I want to show you how to activate the Search Shapes view in draw.io. This way, you stay productive and avoid wasting time.
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When I first discovered Information modeling for existing systems, I was truly intrigued. Existing systems contain valuable insights that can guide the creation of effective information models. These models go beyond theory — they reveal classes, attributes, relationships, and multiplicities hidden in real data. In my experience, using existing systems for information modeling is both challenging and deeply rewarding, as it bridges the gap between legacy knowledge and future design.
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ITIL Technical Management is one of the key pillars of IT service delivery. It focuses on managing and maintaining the technical infrastructure that supports all IT services. Without it, stability and performance would quickly suffer. In this article, I’ll explain ITIL Technical Management in simple terms, give clear examples, and share practical tips to help you understand how it strengthens daily IT operations.
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Working with complex diagrams in draw.io can quickly become overwhelming. However, the tag view helps me stay organized. With tags, I can label elements and decide whether to display them. This makes my workflow more efficient, especially when dealing with layered diagrams.
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As a Requirements Engineer, I focus on managing relationships that shape every project’s success. One key factor is Stakeholder Compatibility—how personalities and behaviors align to support collaboration. Understanding traits like agreeableness helps build trust and reduce conflict. In this article, I’ll explore Stakeholder Compatibility and show how it strengthens communication and persuasion in Requirements Engineering.
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The ITIL Service Desk is the core of daily IT operations. It serves as the single point of contact for all users. Incidents, service requests, and updates flow through this central hub. The goal is clear communication and fast problem resolution. In this article, I’ll explain how the ITIL Service Desk works, why it matters, and how it helps keep IT services running smoothly every day.
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Layers are a powerful feature in draw.io. They help organize complex diagrams by allowing different levels of abstraction. By using layers, I can manage visibility, focus on specific elements, and enhance clarity. Let me show you how to use layers in draw.io with a practical example.
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As a Requirements Engineer, I work in the complex world of software development, where every feature must meet user and stakeholder needs. Over time, I’ve learned that Openness in Requirements Engineering is more than a personality trait—it’s a professional strength. It encourages creativity, innovation, and better collaboration. In this article, I’ll explore how Openness in Requirements Engineering drives successful projects and smarter solutions.
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ITIL Service Operation activities keep IT services stable and efficient. They include monitoring, control, console management, and infrastructure management. Each activity ensures systems run reliably and meet business needs. Together, they support consistent performance and user satisfaction. In this article, I’ll explain how these ITIL Service Operation activities work and why they are essential for smooth daily operations.
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When working with large diagrams in draw.io, navigating efficiently becomes essential. Scrolling and zooming can be time-consuming, but there is a simple solution: the Outline View. This feature allows me to see an overview of my entire diagram while quickly jumping to any section. In this post, I will show you how to activate the Outline View, explain its benefits, and provide a relevant business case to demonstrate its usefulness.
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As a Requirements Engineer and IT Business Analyst, I constantly face new challenges that test both logic and empathy. One topic that fascinates me is how personality traits shape our behavior and performance. In this article, I explore neuroticism as a Requirements Engineers, examining how emotional sensitivity influences communication, decision-making, and growth. Understanding this trait helps us manage stress better and strengthen collaboration within complex project environments.
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ITIL Problem Management plays a key role in keeping IT services stable and reliable. In ITIL, a problem is the hidden cause behind one or more incidents. Often, the exact cause isn’t clear when the issue first appears. That’s why the process exists. It investigates deeply to find root causes and eliminate them. By doing so, ITIL Problem Management helps prevent recurring incidents and improves long-term service quality.
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When working with diagrams, efficiency is key. That’s why knowing how to activate the Format View in draw.io can save time and streamline editing. This feature allows me to access essential formatting options quickly. In this post, I’ll explain how to enable it, why it’s useful, and provide a business case demonstrating its value.
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As a Requirements Engineer and IT Business Analyst, I strive to understand the many layers of human behavior when designing software for diverse users. The Biopsychosocial Model Requirements Engineering offers a holistic way to do this by integrating biological, psychological, and social perspectives. In this article, I explore how applying this model deepens understanding, improves user alignment, and enhances the overall quality of requirements and project outcomes.
Beyond Code: Leveraging the Biopsychosocial Model in Requirements Engineering Read More »
In today’s digital world, controlling access to IT systems is essential. Businesses must protect data while allowing the right people to work efficiently. ITIL Access Management helps achieve this balance. It ensures only authorized users can reach specific systems or information, reducing security risks. At the same time, it keeps operations smooth and reliable. In this article, I’ll explain how it works and why it’s vital for every organization.
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