Author name: Fred

Process Management

Reimagining Public Sector through Process Orientation

When I first began comparing the public and private sectors, I quickly noticed something fundamental: they follow very different logics. While both aim to serve people, their methods, goals, and structures diverge sharply. In this article, I’ll explain what process orientation means in public service. I’ll also show how it contrasts with private enterprise—and why this matters for modern administration.

Management, Service Management

Event Management in ITIL Service Operations

In today’s fast-paced digital world, IT services form the backbone of every successful business. But delivering seamless IT operations isn’t just about keeping the lights on – it’s about actively managing the dynamic, ever-changing environment. That’s where ITIL (Information Technology Infrastructure Library) comes in. As a trusted framework, ITIL provides a set of best practices to ensure IT services align with business goals while maximizing efficiency and customer satisfaction. One critical component of this framework is Event Management in ITIL Service Operations. It plays a pivotal role in detecting, analyzing, and responding to changes that could impact IT services. Let’s dive into how Event Management works and why it’s essential for keeping IT systems running smoothly.

two person talking and the woman holds her hands uo illustrating Repartee for Requirements Engineers
Personal development

Mastering Repartee: Essential Skills for Requirements Engineers

As Requirements Engineers, mastering the art of repartee is paramount for navigating the intricate dynamics of software projects, especially when team members are at odds. Let’s delve into where repartee finds its application in our field and how it can elevate our effectiveness. Why Repartee Matters in Requirements Engineering In the realm of Requirements Engineering,

BPMN, Modeling, Modeling Concepts, Modeling Fundamentals, Process Management

BPMN Core Elements

When I first learned about Business Process Model and Notation (BPMN), I felt overwhelmed. After all, BPMN seemed complicated at first glance. However, I quickly realized it’s actually straightforward. In this post, I’ll simplify BPMN core elements for you. We’ll explore how events, tasks, and sequence flows work together in practical terms. 

BPMN, Camunda, Modeling, Modeling Concepts, Modeling Fundamentals, Process Management

Process Basic Concepts: Your Key to Clear Business Workflows

Have you ever stared at a process diagram and felt completely lost? Trust me, I’ve been there. Business processes often look simple at first glance. But when you dig deeper, things can get tricky. That’s exactly why understanding the process basic concepts is so important. Once you know the foundation, everything else becomes easier—faster, too. In this article, I’ll explain the ideas that help you truly understand how processes work. You’ll learn to recognize structure, follow flow, and spot problems before they grow.

BPMN, Modeling, Modeling Concepts, Modeling Fundamentals, Process Management

The Participant Perspective in BPMN

When I first started modeling processes, I used various notations. Yet, once I switched to BPMN, something struck me. It was the participant perspective in BPMN. At first, it seemed confusing. But soon, I realized: everything comes down to perspective. Let me explain why this perspective is not just helpful—it’s essential.

BPMN, Camunda, Modeling, Process Management

How to Create a New Project in Camunda

Starting something new can feel overwhelming. Especially when working with powerful tools like Camunda. But don’t worry. I’ve got you covered. In this article, I’ll show you exactly how to create a new project in Camunda. It’s easier than it sounds. Whether you’re a beginner or already familiar with business process management, this guide will

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