Enrich, Enable and Educate the Requirements Engineer
Enrich, Enable and Educate the Requirements Engineer
This page presents requirements management articles. Requirements management documents and analyzes. It traces, prioritizes, and agrees. Stakeholders gain clear shared understanding. This foundation enables project success. Requirements align with business objectives. They remain feasible and testable. Ongoing monitoring controls evolving requirements. Approved changes prevent scope creep. Robust practices improve product quality. They ensure predictable project outcomes.
In IT service management, problems are inevitable. A problem is the underlying cause of one or more incidents. However, the root cause isn’t always clear when you log a problem. That’s where the problem management process steps in to uncover the source. Let’s explore this concept further by diving into ITIL and its Application Management Function.
Application Management Function in ITIL Service Operation Read More »
When we talk about ITIL, many concepts come to mind, but one stands out: Technical Management. Why? Because it’s the backbone of managing and maintaining the IT infrastructure. Today, I’ll break this down in simple terms, share examples, and sprinkle in helpful tips. Let’s dive in!
Understanding the Technical Management Function in ITIL Service Operation Read More »
When it comes to ITIL Service Operation, the Service Desk is the heart of the action. It acts as the single point of contact for IT users. Think of it as the hub where incidents, requests, and service updates all converge. In this post, I’ll walk you through the essentials of the ITIL Service Desk.
ITIL Service Desk Function: The Core of ITIL Service Operation Read More »
Common Service Operation includes a number of activities that keep IT services running smoothly. These activities include monitoring and control, console management (or operations bridge), infrastructure management, and the operational aspects of processes from other lifecycle stages. Each of these plays a vital role in ensuring that IT services meet business needs, perform reliably, and deliver value to users. Let’s dive deeper into what makes these activities so essential.
Common Service Operation Activities in ITIL Service Operation Read More »
Problem management is crucial in ensuring smooth IT service delivery. A problem, in ITIL terms, is the underlying cause of one or more incidents. However, at the time a problem record is created, we often don’t know the exact cause. That’s where the problem management process comes into play. It digs deeper to identify the root causes and resolve them.
Problem Management Process in ITIL Service Operation Read More »
In today’s fast-paced digital world, protecting access to your IT systems is more critical than ever. Whether you’re managing customer data, financial records, or intellectual property, ensuring the right people have access while keeping unauthorized users out is non-negotiable. That’s where the Access Management process within ITIL (Information Technology Infrastructure Library) comes in. It bridges the gap between security and usability, ensuring smooth operations without compromising data integrity.
Access Management Process in ITIL Service Operation Read More »
IT services play a crucial role in modern businesses. But let’s face it—managing these services effectively isn’t always easy. That’s where frameworks like ITIL come in. ITIL offers a structured approach to managing IT services, ensuring they meet business needs while keeping users happy. One of its key components, the Request Fulfillment process, is all about handling user requests efficiently. Let me break it down for you.
ITIL Request Fulfillment Process: simplified Read More »
When I began modeling processes, I quickly learned that defining the what isn’t enough. I also needed to show the who. That’s why I love using BPMN Lanes in Camunda. Lanes help assign tasks to the right person, department, or system. They make process models readable and practical. In this post, I’ll show you exactly how to use them—step by step—with a clean, minimal example.
BPMN Lanes in Camunda: A Step-by-Step Guide Read More »
Before any process can be automated, monitored, or improved, it must first be understood. That’s why the design and analysis phase is the foundation of the business process lifecycle. In this five-part series, I guide you through every stage of the lifecycle. We begin with design and analysis — the phase where everything starts. It allows me to map out processes, understand stakeholder needs, and prepare for implementation.
Design and Analysis in the Business Process Lifecycle Read More »
Managing IT services effectively is no small task, especially in today’s fast-paced digital world. That’s where ITIL, the Information Technology Infrastructure Library, comes into play. It provides a structured framework to ensure IT services run smoothly, align with business goals, and deliver maximum value. Among its various components, the Incident Management process stands out. It’s the first line of defense against disruptions, helping organizations restore normal operations quickly while keeping users satisfied. In this article, I’ll walk you through the Incident Management process, its purpose, and why it’s essential for seamless IT operations.
Streamlining the ITIL Incident Management Process Read More »
When I first looked into process optimization, I focused too much on individual steps. I would fix issues inside departments but miss the bigger picture. Then I learned about the end-to-end process. That changed everything. Suddenly, I wasn’t just looking at isolated tasks. I was looking at full customer journeys. From the first touchpoint to the final outcome. This article shows you why end-to-end processes matter and how they connect your entire organization — front to back.
How the End-to-End Process Transforms Business Efficiency from the Ground Up Read More »
When I started working with business processes, I realized something crucial early on: not all processes follow the same logic. Some processes aim to create value for the customer, others exist to support that value creation. And a few manage everything from start to finish. If I want to improve how an organization works, I need to understand each of these process types in detail. In this post, I’ll explain the most common process types, show how they differ, and share real-life examples so you can see how they work in practice.
Process Types: How to Differentiate Core, Support, and End-to-End Processes Read More »
When I first began comparing the public and private sectors, I quickly noticed something fundamental: they follow very different logics. While both aim to serve people, their methods, goals, and structures diverge sharply. In this article, I’ll explain what process orientation means in public service. I’ll also show how it contrasts with private enterprise—and why this matters for modern administration.
Reimagining Public Sector through Process Orientation Read More »
Understanding the difference between a process and an algorithm is essential in both business and technology. I often come across situations where these terms interchange, but they describe fundamentally different concepts. In this article, I’ll explain the difference between process vs. algorithm and show how they can complement each other.
Process vs. Algorithm – What’s the Difference? Read More »
In today’s fast-paced digital world, IT services form the backbone of every successful business. But delivering seamless IT operations isn’t just about keeping the lights on – it’s about actively managing the dynamic, ever-changing environment. That’s where ITIL (Information Technology Infrastructure Library) comes in. As a trusted framework, ITIL provides a set of best practices to ensure IT services align with business goals while maximizing efficiency and customer satisfaction. One critical component of this framework is Event Management in ITIL Service Operations. It plays a pivotal role in detecting, analyzing, and responding to changes that could impact IT services. Let’s dive into how Event Management works and why it’s essential for keeping IT systems running smoothly.
Event Management in ITIL Service Operations Read More »
When I first encountered BPMN, I felt slightly overwhelmed. After all, processes and models can seem complex at first glance. However, when I started working with Camunda, everything quickly became clear. In this article, I’ll walk you through a straightforward yet effective BPMN example. With my step-by-step guide, you’ll create a practical process using Camunda effortlessly.
Engaging and Practical BPMN Example with Camunda Read More »
In any project, planning plays a crucial role in its success. Among the many aspects of project planning, creating and maintaining project schedules stands out. A well-designed project schedule can prevent unnecessary delays and resource wastage, ensuring that the project is completed on time and within budget. But what exactly are project schedules, and how do they affect the overall management of a project? Let’s explore this in greater detail.
Project Schedules: A Critical Element of Successful Project Management Read More »
Have you ever wondered how successful companies stay organized and efficient? Well, today, I’m diving into the exciting world of business process management. Clearly understanding what is process management can truly transform the way you run your business. Let’s explore this essential topic together in greater detail!