Operations management plays a crucial role in helping organizations achieve their goals. It focuses on efficiently acquiring and utilizing resources. Decades ago, people mostly linked operations management to manufacturing production. However, the field has expanded significantly over time. Now, it covers service systems, IT infrastructure, and influences nearly every organizational function. From marketing and logistics to human resources, engineering, and digital services, operations management impacts them all. It centers around designing and managing transformation processes that create value for society. Without effective operations management, organizations struggle to manage people, capital, technology, and materials to meet their objectives.