Process Types: How to Differentiate Core, Support, and End-to-End Processes
When I started working with business processes, I realized something crucial early on: not all processes follow the same logic. Some processes aim to create value for the customer, others exist to support that value creation. And a few manage everything from start to finish. If I want to improve how an organization works, I need to understand each of these process types in detail. In this post, I’ll explain the most common process types, show how they differ, and share real-life examples so you can see how they work in practice.