When it comes to IT service management (ITSM), one thing stands out – value for customers. I always aim to deliver services that meet expectations and evolve over time. That’s where ITIL Service Level Management comes into play. It ensures services remain valuable through constant evaluation and improvement. Let’s explore how this works, with a focus on Service Level Management (SLM).
ITIL Service Level Management: A Practical Guide Read More »
When it comes to IT service management, success lies in improvement. For me, that’s where ITIL Service Measurement of ITIL’s Continual Service Improvement (CSI) comes in. Its main goal? Maintaining value for customers. It achieves this through constant evaluation and betterment of service quality, ITSM processes, and lifecycle maturity.
Service Measurement in ITIL Continual Service Improvement (CSI) Read More »
When I started using draw.io, I quickly realized how important the right tools are. Visualizing ideas, workflows, or network diagrams requires more than just drawing lines and boxes. I needed a flexible and powerful tool to bring my thoughts onto the digital canvas. That’s when I discovered draw.io. However, one key feature initially confused me: the Shapes View. It disappeared once, and I struggled to get it back. Let me explain how to activate the “Shapes” view in draw.io, so you won’t face the same issue.
How to activate the “Shapes” view in draw.io Read More »
As a tech blogger, I often delve into how IT frameworks shape businesses. Today, I’ll share insights into ITIL’s Continual Service Improvement (CSI) and its importance in Service Operations. Let’s break this down.
Continual Service Improvement in ITIL: Driving Value Every Day Read More »
When I first encountered the concept of information modeling for existing systems, I was intrigued. Existing systems hold a treasure
Discovering Hidden Gems in Existing Systems Read More »
When we talk about ITIL, many concepts come to mind, but one stands out: Technical Management. Why? Because it’s the backbone of managing and maintaining the IT infrastructure. Today, I’ll break this down in simple terms, share examples, and sprinkle in helpful tips. Let’s dive in!
Understanding the Technical Management Function in ITIL Service Operation Read More »
Working with complex diagrams in draw.io can quickly become overwhelming. However, the tag view helps me stay organized. With tags, I can label elements and decide whether to display them. This makes my workflow more efficient, especially when dealing with layered diagrams.
How to Use the Tags View in draw.io Read More »
When working with large diagrams in draw.io, navigating efficiently becomes essential. Scrolling and zooming can be time-consuming, but there is a simple solution: the Outline View. This feature allows me to see an overview of my entire diagram while quickly jumping to any section. In this post, I will show you how to activate the Outline View, explain its benefits, and provide a relevant business case to demonstrate its usefulness.
How to Activate the Outline View in draw.io Read More »
As a Requirements Engineer, I often find myself navigating through various challenges in my field. One aspect that continually intrigues me is how different personality traits influence our professional lives. Today, I want to delve into the realm of neuroticism, a Big Five personality trait, and explore its implications for our work and personal development as requirements engineers.
Handling Stress as a Requirements Engineer: Lessons from Neuroticism Read More »
When working with diagrams, efficiency is key. That’s why knowing how to activate the Format View in draw.io can save time and streamline editing. This feature allows me to access essential formatting options quickly. In this post, I’ll explain how to enable it, why it’s useful, and provide a business case demonstrating its value.
How to Activate the Format View in draw.io Read More »
As a Requirements Engineer, my daily work revolves around effective communication. It’s not just about conveying information; it’s about constructing arguments that lead to consensus and drive projects forward. Let’s delve into the world of reasoning, exploring its intricacies and how it applies to the field of Requirements Engineering.
Unlocking Effective Communication: A Requirements Engineer’s Perspective Read More »
IT services play a crucial role in modern businesses. But let’s face it—managing these services effectively isn’t always easy. That’s where frameworks like ITIL come in. ITIL offers a structured approach to managing IT services, ensuring they meet business needs while keeping users happy. One of its key components, the Request Fulfillment process, is all about handling user requests efficiently. Let me break it down for you.
ITIL Request Fulfillment Process: simplified Read More »
When working in draw.io, selecting the right elements efficiently saves time and effort. Whether you need to choose vertices, edges, or everything on the canvas, draw.io provides simple options. The associated shortcuts make these actions even faster.
Selecting Options in draw.io Read More »
Before any process can be automated, monitored, or improved, it must first be understood. That’s why the design and analysis phase is the foundation of the business process lifecycle. In this five-part series, I guide you through every stage of the lifecycle. We begin with design and analysis — the phase where everything starts. It allows me to map out processes, understand stakeholder needs, and prepare for implementation.
Design and Analysis in the Business Process Lifecycle Read More »
When I started working with business processes, I realized something crucial early on: not all processes follow the same logic. Some processes aim to create value for the customer, others exist to support that value creation. And a few manage everything from start to finish. If I want to improve how an organization works, I need to understand each of these process types in detail. In this post, I’ll explain the most common process types, show how they differ, and share real-life examples so you can see how they work in practice.
Process Types: How to Differentiate Core, Support, and End-to-End Processes Read More »
Understanding the difference between a process and an algorithm is essential in both business and technology. I often come across situations where these terms interchange, but they describe fundamentally different concepts. In this article, I’ll explain the difference between process vs. algorithm and show how they can complement each other.
Process vs. Algorithm – What’s the Difference? Read More »
When I first encountered BPMN, I felt slightly overwhelmed. After all, processes and models can seem complex at first glance. However, when I started working with Camunda, everything quickly became clear. In this article, I’ll walk you through a straightforward yet effective BPMN example. With my step-by-step guide, you’ll create a practical process using Camunda effortlessly.
Engaging and Practical BPMN Example with Camunda Read More »
As a Requirements Engineer, my role is to ensure the smooth sailing of software projects, even when turbulent waters threaten to derail our progress. In this journey, I’ve come to realize the invaluable lesson of being quick-witted in requirements engineering, not just in handling conflicts but also in shaping the course of our project’s success.
Crafting Success: The Art of Quick-Witted Requirements Engineering Read More »