Author name: Leila

When I started working with business processes, I realized something crucial early on: not all processes follow the same logic. Some processes aim to create value for the customer, others exist to support that value creation. And a few manage everything from start to finish. If I want to improve how an organization works, I need to understand each of these process types in detail. In this post, I’ll explain the most common process types, show how they differ, and share real-life examples so you can see how they work in practice.

When I analyze business processes, I often find one repeating issue: unclear responsibilities. This isn’t just a detail—it’s a major source of delay, confusion, and even failure. Over time, I’ve learned that I can’t fix processes without fixing responsibility first. In this article, I’ll show you how I tackle unclear responsibilities in process analysis. I’ll also walk you through a real-world example—and how I use a RACI matrix to make sure every task is clearly owned.