So, let’s talk about ITIL, or the “Information Technology Infrastructure Library”. It’s not just any framework; it’s a public standard that lays out best practices for ITIL in IT service management. It’s a go-to resource for organizations looking to streamline their IT operations. But ITIL isn’t only about efficiency; it’s about measurable improvement in service quality from a business perspective and customer satisfaction viewpoint.
As a Requirements Engineer, I often find myself pondering over the intricate balance between desires and rationality. This is especially so when confronting the challenge of eliciting requirements from stakeholders. Why do we find it so challenging to act in accordance with what’s best for us? The evenings spent devouring a bag of chips, followed by self-loathing at bedtime, and waking up with regret the next morning—these scenarios reflect a deeper struggle. Our quest to lead the life we desire is fraught with environmental influences, cravings, and temptations. Those things constantly test our willpower. Read more about freedom through self-discipline as an reuirements engineer.
Service management is more than delivering services. It’s about looking at the entire lifecycle of each service, process, and infrastructure component. From strategy to design, then transition to operation, and finally continual improvement, each phase matters. In this article, I’ll walk you through what service management truly involves and how it impacts value creation.
