A process model represents the activities, roles, decisions, inputs, outputs, and dependencies within a process.
It shows how work progresses from one step to another. Moreover, it can show parallel activities, alternative paths, and responsibilities.
Teams use diagrams such as BPMN models or UML activity diagrams. For example, BPMN describes business processes. Meanwhile, activity diagrams show actions and control flow.
The model may describe an existing workflow or define a planned workflow. Therefore, teams can use it for analysis, communication, implementation, and improvement.
This representation differs from a maturity model. It describes how work occurs. In contrast, a maturity model evaluates process capability.
Clear process models improve coordination, transparency, consistency, and continuous improvement.
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