March 2025

two business people discussing ITIL Service Design Principles with each other

ITIL Service Design: Key Principles

As a tech writer, I see how ITIL Service Design principles improve IT service planning and delivery. They help organizations create services that stay efficient, reliable, and user-focused. In this article, I’ll explain the core ideas, show practical examples, and share a simple case study. As a result, we can see how strong design principles support business goals and long-term success.

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Avoiding Mistake Repetition in Project Management

Mistakes happen in every project. But why do some organizations keep making the same mistakes over and over? As someone deeply involved in project execution, I’ve often wondered why lessons learned from past crises don’t always make it into future projects. In this post, I’ll dive into the challenges of preventing mistake repetition in project management and provide actionable advice to break the cycle.

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Leveraging Erikson’s Epigenetic Principle for Stakeholder Solutions

As a Requirements Engineer and IT Business Analyst, I explore human behavior to improve elicitation and collaboration. Erikson’s Epigenetic Principle for Stakeholder Solutions helps me understand motivation, growth, and conflict in projects. Therefore, I can address stakeholder needs with more empathy, guide discussions more clearly, and support better project outcomes.

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